Draft for owner and legal review · OWNER REVIEW REQUIRED

Support

Get help

Use this guidance to describe an issue safely. dozzop does not yet have a verified public support email address or form.

Draft effective and last updated July 28, 2026

OWNER REVIEW REQUIRED: public support method

No verified public support email address or form is available. This Preview must not be promoted as production-ready until the owner publishes one.

  • Start from the dozzop sign-in page on the expected domain.
  • Use only the newest magic link; older or already-used links may expire.
  • A successful link should return through dozzop's/auth/callbackroute.
  • If a link opens localhost, an unfamiliar domain, or an error page, stop and report only the destination and error wording—not the link itself.

Account-connection help

Plaid connections are not currently enabled in Production. When enabled later, the connection flow should open Plaid Link, let the owner choose an institution and shared accounts, and return to dozzop. Never send institution credentials to dozzop support.

Data freshness

Balances and transactions are not guaranteed to be real time. Updates may wait for the institution, Plaid, owner consent, a manual refresh, a webhook, or an authorized scheduler run. Pending transactions may change when they post.

Disconnect and deletion

Disconnecting stops the Plaid connection and future synchronization but, under the current design, retains normalized historical records. Deleting dozzop data is a separate owner-verified process. Review the Data Deletion page before requesting either action.

Security reports

Describe what happened, the affected dozzop page, the approximate date and time with time zone, the device/browser, and privacy-safe reproduction steps. Include only non-sensitive request or error codes that dozzop explicitly displays for troubleshooting.

Never send bank credentials, Plaid tokens, access tokens, API keys, magic links, passwords, complete financial exports, or screenshots containing those values.